Computer Support Pricing

Support Services

ITOPS has a support based infrastructure and recognised distinctions of Apple Solution Expert and Microsoft Small Business Server Specialist, putting us in pole position to ensure the smooth running of the systems core to your business.

Our support offering come in two flavours, silver and gold. Both can be tailored as required in order to provide you with as little or as much as you need.

Helpdesk, Call Logging & Update
Unlimited Telephone Support
Target Response
Server/Client Health Check
Remote Access/ Diagnostics
Application Reload Assistance
Customer Data Reload Assistance
SOS Day Prioritising
Performance Review Chargeable
Pre-Contract Inspection/Audit Fee £250 £250
Audit Fee Refund 100% if contract taken 50% if contract taken
Discounted SOS Days 10% during contract
Remote Access/ Diagnostics Setup Fee Included with Contract £50 one-off charge

Response Times:

SYSTEM DOWN Immediate 30 minutes
SOFTWARE PROBLEM 30 minutes 2 hours
SOFTWARE QUERY 2 hours 8 hours

SOS Day Priority :

SYSTEM DOWN Next Business Day 5 Business Days
SOFTWARE PROBLEM 3 Business Days 5 Business Days
SOFTWARE QUERY Mutual Agreement 5+ Working Days

Pricing Per Annum:

1 Server & upto 10 Clients £500/annum £400/annum
2 Servers & Unlimited Clients £750/annum £500/annum
Desktop Systems £120/annum £60/annum
Laptops £180/annum £90/annum

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